Online Retailer Recognized With Top Customer Satisfaction Honor

Orlando, Fla. - Online Labels, Inc.®, one of the largest suppliers of blank labels for laser and inkjet printers in the world, received the highest achievement for customer satisfaction in 2009 as announced by BizRate®. OnlineLabels.com earned the Circle of Excellence Platinum Award, which recognizes online retailers within the BizRate Research network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period.

"Being recognized by BizRate with the Circle of Excellence Platinum Award is definitely a significant achievement and one that everyone here at OnlineLabels.com can take pride in," says Dave Carmany, president of OnlineLabels.com. "To be honored among the top 4% of online retailers in overall customer satisfaction is a direct result of the dedication and attention we give to our customer experience before, during and well after the sale."

In 2009, over 5,000 online merchants were considered for the Circle of Excellence Platinum Award. The top 40 winners consistently obtained feedback from their customers throughout the award year period and received the highest ratings. The ratings are from the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics:

1. Overall satisfaction at the point-of-sale
2. Product selection at the point-of-sale
3. Ease of finding products on the website
4. Intent to buy from the same retailer again, collected after the order is received
5. Product met expectations, collected after the order is received
6. On-time delivery of the order
7. Customer support assistance

"Customer satisfaction has always been of the utmost importance to everyone here because it's what keeps our business running and ahead of the competition," adds Carmany. "We're very thankful to be recognized for our efforts and will continue to maintain the same, if not better, level of service for many years to come."

The Circle of Excellence Platinum Award is the first in the Company's 10-year history. To view all 2009 winners, please visit:
http://www.bizrate.com/boutique/2009circleofexcellence.html

Launched 1998, Online Labels Inc. offers the world’s largest selection of blank labels for laser and inkjet printers. The Company is a privately-held label manufacturer and Internet retailer based in Longwood, Fla. OnlineLabels.com serves customers all over the world for personal and professional labeling needs in a variety of applications. For more information, visit www.OnlineLabels.com or call 1-888-575-2235.